How To Request Return Authorization
Please e-mail Shock Doctor Customer service at cs@shockdoctor.com to receive a Shock Doctor Return Authorization Number and further instructions. Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Shock Doctor is not responsible for packages lost in transit.
Please include the following information in your package:
- Your name, return address, e-mail address and telephone number
- Shock Doctor Return Authorization number "RA Number”
- A brief description of the problem or service you are requesting
- A copy of the receipt dated within the warranty period for your product.
- Reference your assigned Return Authorization Number on the outside of your package. Failure to do so may cause a delay in processing your claim or package being returned.